Tim Cook, Apple CEO, apologises to the Chinese over its warranty policies of the iPhone 4 and iPhone 4S in China, CNET reports.
The site reports, “Following weeks of scrutiny over its warranty policies in China, Apple now says it has improved services in the region.
“That message came from the top, in an apology note from Apple CEO Tim Cook, posted in Chinese on Apple’s Chinese site today.
“In it, Cook apologized for a lack of communication on the matter, and said that the company is implementing improvements in three areas of its warranty policy and related services.”
It adds, “The note comes after weeks of criticism of Apple’s warranty practices in the region, most of which came from state-run media outlets. Those issues initially came about during a TV segment on state-run network China Central Television Station last month, which claimed Apple repaired only broken or otherwise faulty parts within its products for customers in China, versus providing new replacements in other countries.
“In its initial online response to the matter, Apple said it highly respected China’s customers and fully complied with local laws and regulations. Though when the company refused to do interviews or speak further on the matter, it was viewed as arrogance by local media.
“The issue was also enough to pique the interest of the State Administration for Industry and Commerce, which — according to local a report on China National Radio’s Web site — last week began urging local authorities to increase supervision of Apple’s policies.”
This is the second time Cook has issued an apology.
What do you make of Cook’s latest apology? Share your thoughts through a comment on our Facebook page.
Siri on the iPhone 4S may be highly popular in the US, but still fails to show its full potential in the UK. It fails to understand regional accents and it takes a while for the virtual personal assistant to provide more information on local businesses. More often than not, it fails to lookup businesses in the UK.
In an interview with All Things D, Apple’s current CEO, Tim Cook, dismissed the criticism and claims Siri on the iPhone 4’s successor has “unbelievable” potential. He also promised that improvements to Siri are coming.
Cook said, “I think you’re going to be pleased with where we’re taking Siri. We’re doubling down on it.”
Do you think improvements to Siri on the iPhone 4S will make more usable in the UK? Give us your thoughts.
According to a new study from SEO (search engine optimisation) specialist Greenlight, the search term “Blackberry” exceeded the search term “iPhone 4S” in the UK during the month of February this 2012.
In February, there were a total of 13 million searches made for consumer electronics products in the UK. Out of the 13 million searches, the search term on top of everyone else was the Amazon Kindle. In second place was the search term “Blackberry”. In third place was the search term “iPhone 4S”. Device shoppers in the UK searched for the term “Kindle” totaling to 823,000 searches. “Blackberry” received a total of 673,000 queries.
According to the study, in the consumer electronics products category, queries related to phones and mobile phone accessories accounted for 26% of queries, making these search terms popular. Among the phones regularly searched for is the “iPhone 5”, despite not being officially released by Apple. The term was searched a total of 450,000 times.
Although RIM (Research In Motion) is experiencing catastrophic losses, Greenlight’s study shows that the UK consumer is still very much attracted to the Blackberry brand. Phones such as Blackberry Curve 9360 is still popular among the youth, since these handsets are inexpensive and allow users to enjoy more from unlimited messaging with the BBM (Blackberry Messenger).
Are you one of those who entered the search term “Blackberry”? Let us know through a comment.